Salon Etiquette Policy 

Appointments & Arrival

•    We invite you to arrive 5-10 minutes prior to your appointment to unwind and enjoy our space.
•    Late arrivals may result in a reduced service time to avoid disruption to other guests.

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Salon Environment

•    To preserve our serene atmosphere, we kindly request that mobile devices are kept on silent and phone calls to a minimum
•    Please be mindful of other guests enjoying their treatments.
•    Our salon is an adult-focused environment; we therefore do not allow children to attend the salon, unless for a paid treatment accompanied by an adult, see the Guest Policy for more information. 

 

 

Health & Wellbeing

•    Please inform your therapist of any medical conditions, allergies, or sensitivities prior to your service.
•    It is your responsibility to keep medical information updated with us and regularly inform us of any changes. 
•    Should you feel unwell it is recommended you rebook your appointment, this is still subject to our cancellation policy. 

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Personal Belongings

•    While every care is taken, we cannot accept responsibility for lost or damaged personal items.​

•    Please arrive with minimal belongings, keep valuables in a safe place and ensure you have everything with you when you leave. 

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Payments & Gratuities

•    Payment is requested upon completion of your service.
•    We accept cash and all major card methods for your convenience. (not inc American Express)
•    Gratuities are entirely at your discretion and always appreciated.

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In House Changes

•    In the rare event that Amirii has to cancel or rearrange your treatment due to staff sickness or unforeseen circumstances, we reserve the right to replace your 'requested' therapist
•    Although a therapist can be 'requested', this is not a guarantee, and all therapists could be subject to change at any time.
•    Your booking is held with Amirii, and where possible we will maintain existing appointment commitments by changing therapists.

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Your Experience

•    Your satisfaction is our priority. Should any aspect of your visit not meet your expectations, please inform us with in 48 hours to ensure we can effectively resolve the situation. 

•    Please contact the Reception Team to offer your feedback and they will guide you through the best way to resolve the issue quickly and efficiently.  

•    If you are unhappy with a service or if you are unhappy with the results it is vital that you contact us within the above time frame if any refund is to be processed.